We look to support and develop the different skills of your sales force to help achieve customer interaction and commitment include using some of the following techniques:
- Welcome and Rapport building
- Setting the scene and creating the right image
- Product knowledge -Help with your product knowledge. Good knowledge is important in giving confidence and answering customers questions
- Communication skills – understanding the different questioning techniques to open and close your client, and the importance of questioning further where appropriate
- Active listening – what’s the difference and how does this impact on your clients experience
- Handling Customer Concerns – Understanding why they arise and how to manage these
- Audio Skills – Helping you to understand how your tone and pitch can mean different things
- Body language – the non verbal communications and how you can be perceived
- Time management – Don’t let time run away from you
- Customer experience what does this look like and how could it be improved
- Gaining Commitment / Closing Techniques
- Memory techniques to help avoid asking the same questions over and over
- The service contract – Ongoing reviews / contact what does this look like
By applying these techniques can make a difference to both your customers experience and the potential of securing more sales /contracts.